IBM UK limited ( Greenock ) Dates : 1.2011 - 1.5.2012
Global Process Services Delivery
Public Company; Information Technology and Services industry
Position Held : Customer Service Representative
* Taking calls in English, Hebrew, Spanish and Russian for technical support for printers
* Calling engineers and area supervisors for call assignment and escalations
* Talking to customers from the USA, Israel, UK, Germany, Austria, Switzerland, Russia, Greece and South Africa ( when necessary using conference calls with interpreters ).
The College of Management - Rishon Lezion, Studies towards an MBA Degree 硕士学位( 2008 - 2009 )
Academic College of Tel Aviv - Yafo, Bachelor Degree in Behavioural Sciences 本科学位( 2003 - 2007 )
Alliance Francaise Tel Aviv - High School Diploma, Specialization - Bilingual ( 1990 – 1996 )