EiE English Institute, Gyeryong City, South Korea, 7/2012-01/2013
    Native Speaking English Specialist, focusing on English language instruction, emphasizing both academic competence and understanding English of idioms and colloquialisms.
    Taught English writing and speaking to elementary, middle and high school students in a self-contained classroom.

Dr. Yoon English Academy, Cheonan City, South Korea, 7/2011-7/2012
    Native Speaking English Specialist, focusing on English language instruction, emphasizing both academic competence and understanding English of idioms and colloquialisms.
    Taught English writing and speaking to elementary and middle school students in a self-contained classroom.

Cheonan Public School System, Cheonan City, S. Korea,` 11/2008-2/2011
    Native Speaking English Specialist, focusing on English language instruction, emphasizing both academic competence and understanding English of idioms and colloquialisms.
    Taught in self-contained classrooms.
    Assisted classroom teachers in their instruction.
    Created lesson plans and games to enrich their instruction.

Verizon Wireless/Aerotek Commercial Staffing, Twin Falls, Idaho. 2008.
    Provided technical support to resolve communication and hardware problems for customers on all Verizon Wireless cell phones.

Dell Computer Inc., Twin Falls, Idaho. 2002-2008.
    Provided technical support via phone and e-mail to resolve installation, communication, and hardware problems for customers on all Dell Dimension, Dell Optiplex, Dell Workstations, Dell Inspiron, Dell Latitude and Dell Laser Printer products.
    Technical Support Specialist, providing technical support via phone and e-mail to resolve installation, communication, and hardware problems for customers on all HP Photosmart products.


Hewlett-Packard, Boise, Idaho. 2000-2002.
    Team Leader, instructing and assisting agents in providing technical assistance to customers via e-mail. Assisted maintaining Performance Management Objectives with Hewlett-Packard. Used statistical analysis to generate charts and graphs showing agents’ strengths and weaknesses. Used statistical analysis to generate charts and graphs to assist in projecting staffing needs.
    Technical Support Specialist, providing technical support via phone and e-mail to resolve installation, communication, and hardware problems for customers on all HP Photosmart products.
 

 Education
    Korea Nazarene University, Cheonan City, South Korea, 2009.  TESOL Certificate
    Northwest Nazarene University, Nampa, Idaho, 1986.  B.A: Computer Information Systems

Certificates
    TESOL 100 Certificate
    Dell Certified Systems Expert
    Microsoft Certified Specialist