Nov 2012 to present          Contracts Administrator

                            The InterQuest Group

Here I work as the main support to the Contracts and Compliance Manager. I am responsible for the delegation of the day’s work, which includes the drawing up of contracts, compliance checks, liaising with the Accounts Teams, database amendments and training and advice to consultants on the use of the database system Colleague. Here I work in a highly pressurised and fast environment and with few mistakes, has seen me as the first point of contact for queries throughout the whole company, which has 12 different brands over 9 different offices within England and Singapore and has all contributed to the Special Contributions Award I received for my dedication, commitment and hard work to the role.

September 2011 to            Customer and Field Sales Support Administrator

18 Nov 2012               SkinMed Ltd, Harrogate

I was responsible for the account Management of 41 clinics; providing clinical management support, including marketing and advertising. Assisting the sales team to acquire new clinics. The maintaining and development of customer accounts. Maintaining and updating customer records. Maintaining customer database, co-ordinating field activity and monitoring activity against standard operating procedures. Dealing with consumer enquiries and taking and processing orders. Assisting in training support.

8^th July 2011 to                       Sales Gatekeeper

2^nd August 2011                      World Pay through Manpower Recruitment Agency

In this role I was the customer’s first point of contact and I was responsible for dealing with sales leads coming into contact with Streamline, via leads from the bank or trade associations. It was my responsibility to clean the leads and take the relevant information, conduct credit and company checks and deal with the administration required. This was a temporary post.

1^st November 2010 to              Settlement Business Support Advisor

30^th April 2011                        The Royal Bank of Scotland

I was responsible for the reconciliation of RBSG’s Card Scheme settlements within predefined profit and loss margins. Amongst other duties I am responsible for monitoring Card Scheme Interchange levels, reporting of financial information to GBM Trade, posting of customer and internal account entries and the investigation and clearance of Card Scheme Rejections. I also held training responsibilities. This was a 6 month FTC, which was not renewed due to centre closure.

November 2009 to             Settlement Business Support Advisor

31^st October 2010              Manpower Recruitment Agency

                            My role whilst working for the Royal Bank of Scotland through Manpower is as above. I was the only member of Agency Staff, within the Settlement team to be offered a fixed term contract with the Bank.

August 2007 to           Bar Supervisor

November 2009          HG1, Harrogate

May 2006 to               Office Supervisor

August 2007               Chemspec Europe, Baildon

October 2005 to          Office Administrator

May 2006                   Bonnyssa UK, Harrogate

February 2004 to              Administrator

July 2005                   The Duchy Group of Companies, Brahmam

May 2001 to               Assistant Manager

February  2004         Bar Room Bar, Harrogate

October 2000 to          Bureau de Change Sales Consultant

May 2001                   Thomas Cook, Harrogate

September 1998 to            Referral and Telex Operator

October 2000                     National Westminster Bank, Harrogate

 April 2014 to                     Teaching English as a Foreign Language (TEFL)

Present                TEFL Express 160-Hour Online TEFL Teacher Training Course

September 2006 to            Bradford University

July 2009                                Second Class First Division BA Honours in Development and Peace Studies

                                                Modules include:

ü Poverty, Social Exclusion and Youth Gang Culture in the UK. 15,000 word dissertation = 60% of degree.

ü Negotiating Praxis.

ü Development Studies

ü Concepts and Practices of Peacemaking

ü International Relations: Theories and Applications

ü The Resurgence of Russia in International Relations

ü Politics and Social Change

ü Conflict Resolution: I have mediation, negotiation, framing and reflective practice skills, thanks to extensive Conflict Resolution training at University.

September 2004 to            Harrogate College /Leeds Metropolitan

July 2006                   Humanities Access Course to Higher Education

                            GCSE Mathematics

August 2003               VT Plus Training, West Yorkshire

Foundation Modern Apprenticeship Bar Service,

NVQ Level 2

March 1998 to                   Pitman Training Centre, West Yorkshire

May 1998                   RSA II, Computer Keyboard Skills, Microsoft Word

September 1996 to            Harrogate College, West Yorkshire

June 1997                  GCSE’s in– Communication Studies – Psychology

                            Information Systems

September 1993 to            Rossett High School

June 1996                  GCSE’s in English Language, English Literature