American Girl                                                                                   5/96 – 5/05

Responsible for all phases of processing incoming and outgoing mail and packages in a team environment. Including but not limited to operating and maintenance of mail equipment, operation of company vehicle, and delivery of time sensitive parcels to internal customers. Use of “Best Practices” in determining most time efficient and cost effective shipping and delivery methods, assisted in updating procedures, troubleshooting mailing problems, and keeping abreast of current mailing issues.

Lands’ End                                                                                   10/97 - 10/04

PT Customer Service Rep for the website including live ‘chat’, e-mail and phone calls. Took on Assist role for other internal sales reps - monitoring call volume, attendance, and troubleshooting. Customer Service manners for worldwide clientele.

State of Wisconsin – Dept. of Revenue                            2/95 – 8/95

Mail Room, Laborer LTE. Filled in for absent FT Mail Courier, delivered mail to other State offices, sorted and delivered postal mail and interoffice mail and packages. Special projects and general clerical as needed.

American Girl                                                                                   8/94 – 12/94

Seasonal Variable Employee. Warehouse prepping – prepared and assembled raw materials into finished units while meeting quality standards.  Distribution Center – fulfilled customer orders.

State of Wisconsin – Dept. of Revenue                            1/94 – 6/94

Document review. Tax Seasonal Clerical Helper LTE. Review, verify, and code tax returns. Verified invoices, prepared, sorted batches for validation, and general clerical.

                                    Upper Iowa University

                            BS in Accounting & Management

                            University of Wisconsin – Madison

                            Post-graduate studies in Communication Arts

Technical skills: Microsoft Office Products: Word, Excel, Outlook, PowerPoint, and IE. Shipping software: UPS, FedEx and DHL. Unreal Editor.

Activities: Traveling abroad, volunteer tutoring English (2 years)