Aerzen Gulf L.L.C. Ras Al Khaimah, United Arab Emirates

Front Desk/Reception

August 2013-February 2014

Job Description:

* receive, direct and relay telephone and fax messages

* answering visitor inquiries about the company

* directing visitors to appropriate contacts and admin staff

* sorting mails

* arranging appointments for guests to meet with company staff

* maintain an adequate inventory of office supplies

* re-direct calls when appropriate and take brief messages when required

* maintain the general filing system and file all correspondence

* greet, assist and accommodate the general public

* assist the Managing director and other staff as requested, including taking daily Vital Signs of employees

* perform other related duties as required

* deliver excellent customer service at all times

* make sure the office is clean and tidy throughout the day

* supervise and organize pantry

* report any maintenance issues immediately

* provide admin support in maintaining employee list and/or reports as required

* carry out instructions given by the administration

Little Angels’s Nursery Tacloban City, Philippines

School Nurse

March 2013 -July 2013

Job Description:

* providing training to teachers on healthcare issues

* advising parents and teachers on school health policy

* promoting healthy practices and habits

* coordinate with teachers to eliminate or minimize health problems which impair childrens’ learning

* promote student, staff and community awareness of and participation in healthy behaviors

* provides for the promotion and maintenance of health as well as the prevention of illness and injuries

Vicente Gullas Memorial Hospital Cebu, Philippines

Nurse

Januray 2011 – March 2012

Job Description:

* promotes and restores patient’s health by completing the nursing process

* administers medication via different routes and skills per doctor’s request/order

* create correct documentation and review and evaluation of orders and notes

* collaborating with physicians and other multidisciplinary team members, including the ancillary staff

* establishing a compassionate environment by providing a physical, emotional, spiritual and psychological support to patients, patient’s family and loved ones

* assures quality of care by adhering to therapeutic standards

* promotes patient’s independence by establishing patient care goals

* maintains patient confidence and protects operations by keeping information confidential

* follows hospital and nursing division's philosophies and standards of care set by state board of nursing, state nurse practice act, and other governing agency regulations

Wipro BPO Cebu Philippines

Customer Care Representative/ Applicant Consultant

March 2009 – June 2010

Job Descriptions:

* assigned at the Customers’ Assistance Department

* resolves billing issues

* facilitates request for service installations

* notifies pending disconnections

* disseminates new company rules, updates, promotions and changes on rates to customers * support and provide superior service via phones, e-mails and faxes as a receiver and caller * use questioning and listening skills that support effective telephone communication. * use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects. * understand the impact of attitude in handling calls professionally * effectively deal with job stress, angry callers, and upset customers * use the most appropriate way to communicate with different behavior types on the telephone. * apply the elements of building positive rapport with different types of customers over the phone. * apply the proper telephone etiquette to satisfy various customer situations. * apply appropriate actions to effectively control a telephone call. * identify voice skills and how to enhance a good telephone presentation. * essentially advocates for clients * mainly responsible for building and maintaining client/customer satisfaction and, consequently, the company’s profitability * screen, interview and shortlist applications, coordinate with credit companies to profile applicants as a reference background check * conduct interviews and discuss company policy

Little Angels’s Nursery Tacloban, Philippines

Preschool Teacher

May 2007 – March 2009

Job Descriptions:

* nurture and teach preschool-aged children with Filipino-foreign descent

* inspire trust and confidence and recognize children’s individual differences

* respond to both children and parents needs and concerns with great tact and judgment

* play an important role in the child’s development by caring and communicating patiently and clearly

* participating in trainings and seminars

* work closely with a team of teachers and multiracial parents/family

Hospicio San Jose De Barili Cebu, Philippines

Caregiver (OJT)

June - September 2004

Job Descriptions:

* assist with walking and light exercise

* plan and prepare meals, followed by clean-up

* make beds and change linens, as needed

* light housekeeping to include dusting and vacuuming

* assist with bathing, dressing and grooming

* run errands (pickup prescriptions, dry cleaning)

* engage in physical and mental exercises

* engage in activities

* record daily care notes

* report and document any significant client changes

SEMINARS ATTENDED

1. Personal Awareness and Leadership Mr. Joey Reyes, President, POWERSPEAK

2. Voice as Asset Ms. Josephine Gomez, President, The Corporate Mind

Mgmt Consultancy and Exec Training

3. Career Orientation in Medical Transcription Ms. Mary Jane Susano, Marketing Officer

MTC Academy

4. Personality and Basic Career Development Seminar

5. Increasing Your Personal Effectiveness Siete Illustrados Business and Leisure Club Inc.

CHARACTER REFERENCE

Emma de Leon Quizon

Human Resource Department/

Asst. Finance Mngr.

Aerzen Gulf LLC

Ras Al Khaimah, UAE

+971-52-758-2075

+639084044560 (roaming) 

 1. Primary Education Divine Word University Tacloban City, Philippines

2. Secondary Education Holy Infant College Tacloban City, Philippines

3. Graduated April 2007

Degree of Bachelor of Science in Nursing Cebu City, Philippines

4. Board Passer December 2008

Registered Nurse – Professional Regulation Commission Cebu City, Philippines

License No. 0590105

5. Completed a 7-month Caregiver Course Cebu City, Philippines