Work Experience:

Project Manager

May 2016 – present

IT Consultis, Shanghai, China

IT Project Management in a digital web agency:

• Experience of managing multiple projects simultaneously

• Knowledge of Agile and Scrum methodologies

• Effective client and team communication

• Involved with projects for clients such as the American Chamber of Commerce

• Knowledge of utilizing various PM tools to manage projects effectively

Project Support – IT department

Nov 2012 – May 2016

Associated Board of the Royal Schools of Music, London, UK

Experience of IT Project Management, support and the Software Development Lifecycle:

• Provided Project Management and support for concurrent projects running within the IT department, liaising with colleagues in IT as well as cross-departmental

• Been involved with several large projects (including SharePoint Intranet, CRM Online Services and ‘Classical100’) with tasks such as gathering requirements and producing specifications through to UAT and providing end user training

• Responsible for two in-house applications (CRM and ‘ExAM’ admin system) and provided temporary support for others (SharePoint Intranet)

Experience with communicating effectively with external developers and suppliers:

• Main contact for ‘ExAM’, an exam administration system used by International external reps of ABRSM worldwide.

• Responsible for communicating with International Operations staff and external developer and testing new developments before organising final UAT

• Planned and implemented User Acceptance Testing for new developments, including the creation of test scripts, test logs and end user instructions

 Main contact for Customer Relationship Management system (CRM):

• Responsible for regular data cleansing and integrity, system administration, support to business end users in the form of training sessions, documentation, ad hoc data queries and overall CRM project support

• Gained knowledge of Relational databases (SQL Server Management Studio and Oracle’s Hyperion reporting software)

• Experience using Relational database UI reporting systems such as Oracle’s Hyperion to provide ad hoc data outputs/reports for internal staff

• Provided documentation for new and existing systems, including end user instructions, test scripts, flow and network diagrams

• Carried out research to source certain products and suppliers

• Responsible for regular processing of departmental invoices and purchase orders and provided support to manager and Director with quarterly IT budget tasks and queries

Exams Administrator

Sep 2010 – Nov 2012

Associated Board of the Royal Schools of Music, London, UK

• Provided daily customer support to teachers, ABRSM external representatives, examiners, parents and exam candidates via telephone and email communication

• Utilised Microsoft Office and IBM iSeries AS400 system to carry out tasks day-to-day

• Organised and timetabled music examinations for the Midlands region of the UK

Freelance Audio Engineer

Sep 2009 – Sep 2010

Rebelseed Records/OMM Music

Kent, UK

• Organised recording and mixing sessions for each project, having to fit around the artists working hours and other commitments.

• Utilised software including Logic Pro, Protools and many audio plugins to edit and mix audio recordings to a good standard

• Developed good working relationships with local artists

Education:

BA Honours Degree - Creative Music Production and Technology

• Graduated with First Class Honours March 2010

• Dissertation (The Reproduction of Commercial Studio Recordings).

• Covered: Arts Management, Process and Production, Computer Music Systems, Modern Composition Technologies, Audio Visual Production Technology, Professional Practice,, Audio Recording Technology, Aural Perception, Music Language, Notation, Computer Music Production, Sound Creation and Manipulation, The Music Business, Creative Studio Production, Studio Design and Acoustics, Computer Assisted Composition