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美国外籍人才，编号：wj27055702
中介费：参考月薪
学历：
到岗：
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外籍人才
- 国籍： 加纳
- 语言：英语
- 学历： 硕士
- 性别： 男
- 工作性质： 全职
- 出生：1961年
- 工作经验：>5(年)
- 到岗： 越快越好
- 所在地：美国
- 期望工作地点： 全国
- 期望税后薪资： >11000(Yuan/M)
合作模式
外教中介机构将外教推荐到用人单位赚取定额中介佣金。
外教中介机构代招代管外教，代发外教工资，通常免收中介佣金。
Operation Specialist
History JP Morgan Chase Bank Columbus,
September 2011 - December 2014
• Managed nationwide customer claims processing and bank reconciliation within Returns and Reconciliation department of Chase’s Financial Research & Adjustment Division.
• Assisted customers with claims resolution for disputed electronic transactions (i.e., ATM, POS, ACH, debit card) made on retail/mortgage accounts, making decisions for payment or denial of claims.
• Resolved duplicated payments/misapplied funds by authorizing wired funds or check payments to customers, and performing credit card maintenance on loans to ensure customers are not penalized.
Customer Care Specialist 11
JP Morgan Chase bank Columbus,
January 2010 - August 2011
• Assisted customers who has issues on their mortgage accounts and resolved the issues in a timely manner
• Approached escalated customer problems logically and with good judgment and ensured the appropriate customer outcome.
• Directed customers with foreclosure and delinquency issues by transferring their calls to the appropriate department for assistance.
Information Processing Administrator
JP Morgan Chase Columbus,
December 2004 - December 2009
• Managed processing of all nationwide checks and cash received in Lockbox and transmitted all data to credit customer accounts.
• Oversaw workflow, attendance, and quality performance of newly hired employees.
• Coached 20+ associates to perform check processing using online instructions and provided feedback to improve performance and decrease attrition.
TESOL/TESL/TEFL Certification
Oxford Seminars Columbus,
August 2016
Master of Business Administration
Minor: Business
Franklin University Columbus,
February 2012 - August 2013
Bachelor of Science
Major: Financial Management
Minor: Financial Planning
Franklin University Columbus,
November 2007 - May 2011
General Certificate of Education (G.C.E) - Advanced Level
Major: Arts
Pope John Secondary School Koforidua,
September 1980 - September 1982
General Certificate of Education (G.C.E) - Ordinary Level
Pope John Secondary School Koforidua,
September 1974 - September 1979
出生地加纳，20多岁移民美国，现在是美国市民，拿到美国富兰克林大学的本科和硕士，今年55岁， 多年在美国工作和生活经验， 发音较好，可根据需求上岗。
