2015\16

Language Learning Director Advisor 

• Academic advisor and consultant for Hexi Wanda & Zi Feng Centers

• Bi-monthly center visits to assess overall center quality  

• Direct Line Manager for 25 Academic Staff at NJ-ZF

• Support for 25 additional staff, 1 LLD & 1 CM

• Performance reviews for NJ-ZF academic staff   

• Interviews and contract negotiations for local academic staff

• Development of local and foreign academic staff

• Placement Assessments for new and existing learners

• Parent Seminars for program changes

• Weekly academic meetings and center meetings

• Oversight of Nanjing’s P&L with Senior Center Manager (SCM)

• Oversight of sales targets for Nanjing with SCM

• Oversight of nearly 2500 learners and renewals at two NJ centers

• B2B marketing event coordinator for events from 15 - 700 people

• Salesforce tasks for managing demos, classes and employee records

• Acting Center Manager (February\March 2015)

• Training and support for new Center Manager at NJ-ZF

• KPIs include total cash in, renew rates, and trainer retention

PRIOR POSITIONS WITH DISNEY ENGLISH

2014

• Assistant Center Manager & Regional Language Learning Director

• In charge of renew rates for Hexi Wanda Center

• Direct Line Manager for 2 Guest Relations Consultants (GRC)

• Performance Reviews for GRCs

• Consulting for renew parents on programs

• Weekly GRC renew strategy meetings

• Forecasting academic staffing needs for Nanjing

• Placement of new academic staff

• Recruitment interviews and hiring of Foreign Trainers

• Monthly center visits to oversee overall center quality

• Support for 2 CMs & 2 LLDs 

• Salesforce tasks for managing demos, classes and employee records

Multi-Center Support & Language Learning Director －2013\14

• LLD at Ningbo Yue Hu, Ningbo Wanda and Shanghai Zhongshan Park

• Oversight of academic standards at all centers

• In charge of renew rates at all centers

• Acting Center Manager for Ningbo Yue Hu and Ningbo Wanda centers

• Support & training for Ningbo JianDong’s Language Learning Director

• Support for up to 150 staff members (65 Direct Line w\ ZSP)

• Performance Reviews for all direct line employees

• Development of local and foreign academic staff

• Placement Assessments for new and existing learners

• Parent Seminars

• Weekly Academic Meetings and Center Meetings

• Oversight of nearly 1900 learners at 3 centers

• Acting Center Manager at NB-YH (January – June 2014)

• Acting Center Manager at NB-WD (January\February 2014)  

• Salesforce tasks for managing demos, classes and employee records

Language Learning Director－2011\12

• In charge of renew rates for Ningbo Yue Hu Center

• Oversight of academic standards at NB-YH 

• Performance reviews for 25 direct line employees

• Development of local and foreign academic staff

• Placement assessments for new and existing learners

• Parent seminars

• Weekly academic meetings and center meetings

• Salesforce tasks for managing demos, classes and employee records  

PRIOR POSITIONS

2008-2010

English Preparation for Interpretation & Translation Instructor & Program Facilitator (EPIT-K) at King George International Business College

• Taught EPIT-K classes

• Helped develop the EPIT-K program through monthly meetings

• Ran testing for new KGIBC students

• Ran extracurricular activities for students

2007

Director of English Studies at Canadian Pacific International College & Royal Cambridge College

• Taught ESL classes

• Decided new curriculum materials when the programs changed

• Oversaw all teachers as an academic advisor

• Consultant for new enrollments

2005-2006

Director of English Studies at Berkshire College

• Developed the entire curriculum and department structure for the college

• Taught ESL classes

• Interviewed and hired all college teachers for the English department

• Developed academic staff

• Consultant for new enrollments

• Ran the department according to the college’s P&L guidelines

EDUCATION

2000-2003

Bachelor of Arts      University of British Columbia

1997-2000

Computing Science     Douglas College & Langara College

1994-1995

Diplomas in Sound Engineering  Next Level (Bullfrog Studios)

1988-1989

1 Year Theatre Intensive Station Street Arts Centre