I.            Currently working with DHL logistics Pvt. Ltd as “Deputy Manager” managing projects for Oil and Energy Sectors.

Key Responsibilities:-

1.      Process Management

2.      Transition Management

3.      Creating Go Live plan

4.      Preparing SOP’s

5.      FTE Utilization

6.      Preparing Staffing Module

7.      Preparing Process Swimlane/Mapping in Visio

8.      Regular Process calls with Business Partner

9.      Travelling for Project Training

10.  Team Management

11.  Business Partner Management  - Day to Day basis

12.  Part  of the Kaizen Projects

13.  People Management

14.  Daily Reporting

15.  Performing Appraisals and keeping a track of KPI’s of the team members

16.  Ensuring  Cross Utilization

17.  Monthly One on One

18.  Maintaining Performance Improvement Plan for Bottom Quartile Associates

19.  Aware about EDI Reports

v  Worked with Team Freight – Nordics (Sweden, Denmark and Finland)

1.      Had been a part of Work Shadowing to countries Sweden and Denmark in October’13 and January’14 respectively for process named “Haulier Crediting”.

2.      Preparing Process Maps in Visio.

3.      Conducting training for new joiners

4.      Regular follow up with the country for any issues or queries.

5.      SPOC for Business Partner

6.      Reviewing and Updating SOP’s.

7.      Preparing Staffing Module to validate the FTE count.

v  Promoted to Team Leader w.e.f 24^th Jan’ 2015 for DHL - Industrial Projects.

1.      Been a part of Kick off  meets

2.      Travelled to Houston, Texas for Process Work Shadowing

3.      Preparing SOP’s, Process Swimlane, Staffing Module, FTE Utilization

4.      Setting up the team and completing all the deliverables required for the process.

5.      Management work – Attendance, Productivity, Reports, Performance, Roster, Shift Planning.

v  Projects being handled in DHL:-

1.      Customer PO Entries to MMS Application/FSI (Global)

2.      Tracking and Updating Shipment milestones (Global)

3.      Document checking and approval (Global)

4.      House Bill and  Master Bill creation (Germany)

5.      Data Cleansing for Reporting projects (DHL USA)

6.      Uploading shipment documents (Global)

7.      Crediting hauliers for all the road freight shipments for countries Sweden, Finland and Denmark

8.      Correction of EDI (Scandinavian Countries)

9.      Updating/correction of Consignee address

10.  Sending out Shipment note (Germany)

11.  Sending shipment prealerts (Germany)

v  Countries travelled from DHL:-

1.      Helsingborg, Sweden

2.      Padborg, Denmark

3.      Bremen, Germany

4.      Houston, US

    II.            Worked with “Firstsource Solutions Ltd.” as a Team Leader since September 2011 until 31^st August’13.   Working for Project Optus – Leading Telecom Industry in Australia (23 Months)

v  Graduate in B.A with majors in English Literature and History.

v  Basic Computer Course from Aptech Computers – Mumbai, India

现居印度， 几乎没有教学经验， 但有一个8岁的女儿， 会懂得如何和孩子相处，