EXPERIENCE

Inter-Continental Language Center 09/2016 - Current

Elementary School

• Le Ngoc Han School

• Nguyen Binh Khiem School

• Duong Minh Language School

Er Xing High School 02/16 - Current

High School English Teacher / Keelung, Taiwan

• Educates students by planning and developing course of study emphasizing writing mastery, problem solving, critical thinking and high-order reasoning.

• Tailors course of study and develops Personalized Learning Plans (PLP) to accommodate differing levels of academic ability and previous achievement.

• Consistently monitors student achievement through formal and informal assessment both summative and formative

• Creates and supports a positive learning environment through selection of learning materials, development of functional and attractive displays, bulletin boards, and interest centers.

• Manages student behavior in the classroom and administers discipline according to school guidelines for large (40+) student classroom size.

• Collaborates with school staff in planning and implementing instructional goals, objectives, and methods according to school requirements.

Medical Outfitters 02/14 - 10/15

eCommerce Analyst / CRM, Miami, Florida

Leads the ongoing and project specific QA efforts and processes for all web sites and development outputs. Analyzes requirements and develops effective test plans to ensure high quality, bug-free outputs. Routinely tests websites and applications, identifies problems, and works with the development team to address.

• Leads, develops, and evolves the global QA framework and process, including test plans, bug reports, and resolution in a high volume, fast-paced environment.

• Coordinates with 3rd party QA partners to design test plans and assign resources to supplement internal bandwidth.

• Supports the development team in QA for both regular maintenance code releases and large project testing needs.

• Regularly monitors and analyzes web site performance and speed using performance monitoring tools.

• Makes recommendations for improvement and coordinates with the development team to resolve performance problems.

• Coordinated with User Experience & Design Team on end user testing to help identify and solve issues.

• Regularly assesses web sites for compliance to web standards and accessibility requirements.

• Identifies opportunities for improved web merchandising, content, features, and functionality.

• Works closely with e-Commerce Marketing and Content teams to support site updates.

• Performs other duties as required/assigned by manager.

Luxury Retail Management 12/12 – 12/13

Sephora Education Lead, Aventura, Florida

The Education Lead drives education and training in their store including assessing and communicating training needs, providing company focused and tailored training for store and cast; brand management and cast coaching.

• Staff and team management.

• Orientation: support onboard for new cast members monthly.

• Team members coaching to support strong succession planning, motivate cast members and elevated customer satisfaction to Sephora concept and culture.

• Product and category training: perform training on overall categories, on brand story, hero skus, points of difference, and facilitate skill practices.

• Express service training: deliver new express services, videos and facilitate artistry skill practices.

• Maintain education lead binder for development and planning materials.

• Access current store reporting to strategize training needs.

• Support district with cast training when needed.

• Brands representatives relationship :

• Schedule and prepare for brand representatives visits.

• Ensure merchandising standard adherence at all times.

• Follow communication guidelines for task list, email, store planner, and brands.

• Assign video viewing based on store needs and brand visits.

• Support and drive events, including client seminars and special projects


EDUCATION

Palm Beach Atlantic University, West Palm Beach, FL

Master’s in Business Administration

Northwood University, Midland, MI

Business Management, and Marketing

COMPUTER SKILLS

• Familiarity with SAS, SQL, Qlikview and other BI Tools.

• Adobe Software, MS Word, MS Excel, MS Access, & various other useful software tools industry related.

美国男，硕士学位，在越南，有TESOL