June2013- January2017

bank- employee Sberbank PLC

Managing,   monitoring and resolution of complains, investigations and customers

requests   that originates phone banking and branch banking/

Analyzing   and correcting errors of debit/credit cards issuance.

Guiding   of new employees in defining the work environment (mentoring).

Trainings   in the corporate university :‘Everything for client’, ’To change yourself means

to   live’,  ‘How to deal with stress’ and   etc.).

October2012- June 2013

Travel agent  Eurotour LLC

Sales   tours. Prepare individual tours for customers. Solve people’s problems  during

their   trip (negotiate with hotels, other travel agents, collecting the documents   for

visas).   Advice customers about touristic destinations for them, according to their

profile.

June- September 2011

Office-   manager Elle-tour LLC

Primary   document circulation, working with contracts and incoming/outgoing

correspondents,   handle incoming calls, welcome visitors, collect and dispatch

newspapers   to personnel.

March – August 2009

Event organization in clubs.

January – May 2009

Event-manager (freelancer)

journalist   Magazine “Aist”(freelancer)

Translation   of texts, writing and copywriting articles, tests.

Education:

2007 – 2012: Novosibirsk State Technical   University

Bachelor of Hospitality Industry and Tourism

2016: TEFL fullcircle (accreditat)

Master certificate in teaching English as a foreign   language(160hours);