09/2014–Present Tutor of the English Language

Self Employed, Abovyan (Armenia)

▪ Teach the English language thoroughly

▪ Assist schoolchildren to improve their knowledge of English

▪ Prepare students for university entrance test-exams of English (written)

▪ Prepare students for university entrance exams of oral English

09/2015–01/2017 Account Manager

McCann Erickson LLC, Yerevan (Armenia)

▪ Answer local and foreign clients' inquiries;

▪ Meet and liaise with clients to discuss and identify their advertising requirements

▪ Work closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/ or opportunities within or related to the project

▪ Ensure that all processes and procedures are completed and quality standards are met

▪ Provide regular two-way communication between a client and team, to provide strong team representation and set proper client expectations

▪ Understand the company capabilities and service, and effectively communicate all the proposals to a client

▪ Present daily, weekly and monthly financial reports and calculations

▪ Present creative work to clients for approval or modification

▪ Report to the Account Director, providing regular input on all account activity, including status and call reports on a weekly basis

06/2015–09/2015 Event Sales Manager

Telecodays Event (represented by Aither LLC), Yerevan (Armenia)

▪ Conduct market research to identify leads for the event and maintain the database

▪ Conduct negotiations with prospects and sell sponsorship packages to them

▪ Liaise with attendees to ascertain their precise event requirements

▪ Handle attendees queries and troubleshooting

▪ Take active participation in team meetings

▪ Closely collaborate with other team members including the assigned Administrative Assistant.

05/2014–05/2015 Call Center Consultant for "Orange Armenia" (outsourced employee)

Lugera & Makler LLC, Yerevan (Armenia)

▪ Fix customer problems at first contact and transfer non-resolved problems as complaints to

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Curriculum vitae Sona Tovmasyan

troubleshooting supervisor

▪ Provide general information (offers, services, tariff plans, promotion etc), reply to balance and invoice queries, and bring technical assistance to customers

▪ Update customer database during customer contact

▪ Inform customer about the new offers and services

▪ Inform customer about the complaint status and resolution

▪ Carry out satisfaction inquiry campaign established by quality team

▪ Apply retention and customer loyalty during all contact

▪ Carry out retention and loyalty campaign established by retention and loyalty team

12/2015–12/2015 "What a is startup and how to set it up?" (training)

Microsoft Innovations Center, Yerevan (Armenia)

10/2014 "Telesales" (training)

Orange Armenia, Erevan (Armenia)

04/2014–04/2014 Pedagogy At School (training)

N6 School after A. Vanoyan (on behalf of Yerevan State University), Abovyan (Armenia)

09/2010–05/2014 Bachelor's Degree of Linguistics and Cross-cultural Communication

YSU, Romance and Germanic Philology, Yerevan (Armenia)

The Language of Law: a Cross-cultural Analysis of Structural

Characteristics (graduation paper)

YSU, Yerevan (Armenia)

The Differences and Similarities of British and Armenian

Newspapers (term paper)

YSU, Yerevan (Armenia)

09/2000–06/2010 Secondary School N6

Abovyan (Armenia)

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