PERFORMANCE PROFILE
Proactive and dynamic HR graduate. Possess 3 years experience in a customer service
role (retail/construction) developing transferable skills including communication,
commercial awareness and organisational skills. Experience in working in a variety of
team settings combined with the ability to deliver results, and a passion for service
delivery. Looking for a permanent position within teaching while utilising and further
developing my skills and experience
CORE COMPETENCIES
Customer service
 Providing excellent customer service, by assisting and advising customers on
products and providing alternatives when appropriate according to customer needs
and requirements.
Communication and interpersonal skills
 Working as a assistant coordinator and HR agent and establishing rapport with
customers have significantly increased my interpersonal skills, This include verbal
communication with challenging customers (clients), my team and with members of
the public
 I have excellent verbal communication skills and a sensitive but assertive approach
to deal with peoples problems
 Power point presentations at University have improved my written and oral
communication skills, helping me to project my voice and speak clearly when
addressing audiences.
Organising and planning skills
 My effective time –management skills enabled me to study successfully for my
degree while working part time to meet multiple deadlines
 My forward planning ensured that my study assignments where completed on time
and that I could attend university without compromising family needs
 I take responsibility for coordinating and controlling activities to ensure that various
shop floor duties where achieved in the retail sector while achieving sale targets.
 I interacted with staff and external service providers and clients in the construction
industry to deliver results according to their needs/requirements.
Team work:
 I have undertaken cooperative and successful teamwork as part of my degree
(producing group presentations and essays with up to 5 people), during my work in
retail (work as a team of 15 to cover various roles on the sales floor to exceed sales
targets by 3%), during my work in construction liaise with various stakeholders to
ensure that value is added.