1. Metropolitan Bank and Trust Company Ortigas Center Branch Banker’s Plaza Bldg., corners Julia Vargas Ave. and San Miguel Ave., Ortigas Center, Pasig City Position: New Accounts Clerk/CSR2 September 16, 2012 up to October ,2012 Job descriptions: Responsible for processing of application for opening of new accounts and deposit placements Accepts initial deposits for 
2. Metropolitan Bank and Trust Company Position: Teller/CSR1 February 1, 2011 to September 15, 2012 Job descriptions: Process cash/check deposits, withdrawals, check encashments, fund transfers, remittance payments and other bank products and services Conduct signature verification and post transaction adjustments to the Current Account/Savings Account (CASA) terminal Handle outward c
3. Transcom Worldwide (Philippines), Inc. GF, Transcom Center Building, Las Fiestas Road, Frontera Verde Compound, Pasig City Position: Call Center Agent for Collections’ Department February 2010 to February 2011 Job descriptions: Collected full or past due balances from customers Educated customers of their balances and billing timelines as well as information that can
4. NCO/RMH Teleservices, Inc. 4th Floor ELJ Bldg., Mo. Ignacia St., Quezon Quezon City Position: Call Center Agent-Sales Representative March 2009 to February 2010 Job descriptions: Set up application for phone service to new customers Placed orders for new and existing customers Upsell to customers with non-sales concerns
5. ICT Group 14th Flr., Unionbank Plaza, Meralco Ave., Ortigas Center, Pasig City Position: Call Center Agent-Customer Service Representative April 2008 to January 2009 Job descriptions: Received inbound calls and responded to customer requests and inquiries Provided customers with products and services information Offered products and services for upsell Activated and closed acco

Bicol University Legazpi City, Philippines Bachelor of Science in Business Administration Major in Management; June 2004 -March 2008

Hi, i am Cristine Mendoza, i am form philippines, i have been working for the biggest commercial bank in philippines and call center. based on my background and work experience i am confident about my ablity

TRAININGS & SEMINARS Teaching English to Speakers of Other Languages (Certificate of TESOL) AMERICAN TESOL INSTITUTE IN THE PHILIPPINES, Ortigas Center, Pasig City, Manila October 2015